Devon Self Storage Milwaukee, Wisconsin

Mikki was great!

Unfortunately, one star is the lowest rating I'm allowed to give this facility. I had to change my original review because the service at this self-storage facility is horrible. The manager is an outright liar. Dishonest, deceitful, and completely unprofessional personnel. A very dear friend of mine recently passed away. He had a storage unit at Devon as I had had for a number of years. I remember the difficulty I had when I terminated my lease because my contract allowed for a 2-week notice to vacate. The management at that time wanted to argue that they only allowed 30-day notices. When I produced a copy of my original contract, I was smuggly given the reply that well we don't do that anymore. Upon notifying Devon self storage regarding the death of my friend, his daughter was ignored, disrespected, and not believed. Upon producing a death certificate, they would not accept the certificate claiming that she could be trying to scam them with a copy. Yet, on a monthly basis, she received a phone call for payment due on the unit. After enough ridiculous conversations, payment was ceased on the unit. Notices were improperly delivered to outdated addresses and information was not updated in their system that was provided by his family. The unit was auctioned off for payment due. While I understand the business decision, this company is not to be believed. When I say the service couldn't be any worse from any other company, it's about the nicest thing I could say about the people who run this company. If you are looking for a storage facility, do yourself a favor. Choose anywhere except Devon self storage.

I had to dispute charges from this company with my bank. The woman at the desk was helpful and nice, however, she decided last second when showing me the unit that the lock was sharp and dangerous so she changed it to the one next to it. We then had to go all the way back to the office and redo paperwork, then back to the unit for the key. The most fun part was that she never gave me a new entry pin/key when changing it over. When my husband and I showed up the next day in our U-HAUL full of furniture that took hours to pack and had limited time, the entry pin did not work. I opened up the documents and my pin was written on the paperwork. However, it was wrong no matter how many times I tried. We tried to call the office, no answer. We had to then book a new storage unit last second that was double the price but actually reliable. When I called the front office to figure out what happened and to get a refund, I was told by another women that she would ensure the manager knew and would get us a refund since we could not access or even use our space. The most exciting part was that we never received this call, even after emailing and calling back. So, I disputed the charges with my bank, and my bank returned the money and reported the company as fraud. I had full proof of communication in email and weeks of no responses about a refund or how to fix the issue that happened. Again, the people I talked to were polite and nice, but the storage space had tons of locks sawed/cut off (literally had to be given a new storage because the one I was assigned had a sharp metal edges from a lock being cut) and a lack of communication when an error needed to be fixed. This company decided to send the old charges to a debt collector, and I had to provide more proof to the debt collector that I was essentially scammed and was once again told that it was fraud and it would be dismissed.

Absolutely wonderful service!! Wonderful ladies and a wonderful facility!! Highly recommend!!

I had scheduled this storage a month ago online people who attended me from this location are amazingly awesome great customer service great communication very helpful willing to extend the extra mile thank you so much we need more people like this God bless you all